Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of customer inquiries and document interactions using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting resources
• Utilize multiple software programs to resolve issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Experience in customer service with a pleasant telephone manner
• Bilingual skills are preferred but not required