Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage high volumes of inbound calls, emails, and live chats while assisting customers with dog and litter registrations and promoting AKC resources.

Key responsibilities

• Handle inbound customer interactions using Salesforce and document all communications accurately
• Educate customers on registrations, transfers of ownership, and AKC policies while resolving issues effectively
• Utilize multiple software programs to assist customers and maintain professional communication throughout the day

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks efficiently
• Strong critical thinking skills to evaluate and resolve customer inquiries
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required