Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will manage inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle a high volume of customer inquiries through various channels, documenting interactions accurately
• Educate customers on registration processes and AKC policies while promoting resources and programs
• Utilize multiple software applications to resolve issues and maintain communication with the team professionally

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience using CRM systems, particularly Salesforce
• Ability to multitask across various web-based applications and browser tabs
• Strong critical thinking skills for evaluating and resolving customer issues
• Bilingual proficiency is preferred but not required