Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will handle inbound calls, emails, and live chats related to dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on AKC registrations, transfers, and policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across various web-based programs and applications
• Strong critical thinking skills for evaluating and solving customer inquiries
• Experience with customer service in a fast-paced environment
• Bilingual proficiency is preferred but not required