Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the part-time hourly Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs to research and resolve customer inquiries efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across various web-based applications and interpret data effectively
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and functions
• Bilingual skills are preferred but not required