Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will manage inbound calls, emails, and live chats while assisting customers with dog and litter registrations and AKC policies.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce (CRM)
• Assist customers with registrations, ownership transfers, and educate them on AKC resources and policies
• Maintain professional communication with customers and team members while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required