Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while promoting AKC resources.

Key responsibilities

• Handle a high volume of customer inquiries via phone, email, and chat, documenting interactions using Salesforce
• Educate customers on registrations and AKC policies while promoting resources for purchasing purebred dogs
• Utilize multiple software programs to resolve customer issues efficiently and maintain professional communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, particularly Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks effectively
• Strong critical thinking skills for evaluating and resolving customer inquiries
• Experience in customer service with a pleasant telephone manner
• Bilingual proficiency is preferred but not required