Remote Contact Center Representative

Job Summary

To support the Record Retrieval department, the part-time Remote Contact Center Representative will manage verification and follow-up calls with healthcare providers to collect patient records, working from home with comprehensive paid training and continuous coaching.

Key Responsibilities

• Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records
• Resolve issues efficiently through phone and electronic communication in a remote work environment
• Utilize MS Office tools to streamline tasks and enhance productivity while handling a volume of 60-80 outgoing calls per day

Required Qualifications

• 2-3 years of call center experience, demonstrating adaptability and problem-solving skills
• Excellent communication skills for effective engagement with healthcare providers
• Ability to build and maintain positive relationships with healthcare professionals
• Availability for video participation during the training period
• Consistent attendance and punctuality to perform the role efficiently