Job Summary

A university campus that offers majors in traditional arts and performance has an open position for a Remote Contact Center Representative.

Individual must be able to fulfill the following responsibilities:

• Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
• Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts
• Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success

Qualifications Include:

• Excellent and professional verbal and written communication skills
• Ability to listen attentively and assess callers’ needs
• Ability to organize, problem solve, multitask and prioritize
• Ability to work under pressure in a fast-paced, dynamic environment
• Positive attitude and strong interpersonal skills
• Excellent computer experience, MS Word, Excel and Outlook