Job Summary

A technology service and digital transformation consulting firm is searching for a person to fill their position for a Remote Contact Center Reprsentative.

Core Responsibilities Include:

• Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Clients guidance

Applicants must meet the following qualifications:

• Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Bachelor’s degree in related field or equivalent work experience preferred
• Organizational skills including the ability to multi-task, set priorities, and follow up promptly
• Team player with excellent communication skills both verbal and written
• Proficient in navigation of multiple computer applications