Job Summary

An insurance company is seeking a Remote Contact Center Resource Planning Analyst in Phoenix.

Individual must be able to fulfill the following responsibilities:

• Develop, produce and monitor operational reporting for informational needs
• Track and analyze call arrival patterns
• Provide insights and recommendations based on observed and quantified trends

Qualifications Include:

• 3-5 years experience in workforce management specifically forecasting and scheduling
• Proficiency in using contact center call distribution and scheduling applications
• SQL experience
• Must be highly proficient in MS Excel, and have a solid background in all MS Office products
• Intermediate to advanced proficiency in statistical analysis
• Phone and contact center systems knowledge