Remote Contact Center Specialist

Job Summary

A company is looking for a Remote Contact Center Specialist to provide customer service and support for insurance-related inquiries.

Key Responsibilities

• Respond to inbound calls and perform outbound calls to verify insurance information
• Analyze account history to provide accurate information for one-call resolution
• Maintain performance standards while ensuring a positive customer experience

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• Minimum one year of customer service experience
• Prior experience with auto insurance or collateral protection insurance is a plus
• Ability to type a minimum of 25 WPM
• Intermediate computer skills