Remote Contact Center Specialist

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Mon, Sep 21, 2020

This job expires in 30 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A marketing and advertising company has a current position open for a Remote Contact Center Specialist.

Core Responsibilities Include:

  • Answering customer inquiries regarding wide variety of issues and services
  • Calmly diagnosing and resolving basic computer and smartphone issues
  • Debriefing Customer Service Team Lead on numbers and types of questions

Must meet the following requirements for consideration:

  • 2-3 years' experience working in a remote contact call center environment
  • Technical aptitude to assist members with computer and smartphone issues
  • Proven track record to quickly retain and deploy received training
  • Strong email, phone, and computer capabilities to process around 100 phone calls a day
  • An upbeat and exciting attitude in the face of adversity