Remote Contact Center Specialist I

Job Summary

A company that integrates all disability programs has an open position for a Remote Contact Center Specialist I.

Core Responsibilities of this position include:

• Accurately filing client/claimant specific information into the eFiling System
• Gathering and analyzing information to determine which type of claim/leave to file for the claimant
• Answering general leave of absence and disability claim process questions

Qualifications Include:

• High school diploma
• 1 years experience in a customer-service environment
• Exceptional interpersonal communication skills and the ability to work with a diverse workforce
• The ability to understand the relationship between their job and how the business and customers are impacted
• Good organizational and multi-tasking skills
• Attention to detail with a strong focus on ensuring service delivery to clients