Remote Contact Center Supervisor

Job Summary

Overseeing a team of customer engagement specialists, the full-time Remote Contact Center Supervisor will manage service quality, coach team members, and ensure timely resolution of customer issues while working remotely.

Key responsibilities

• Lead and manage a team to ensure adherence to schedules, call center metrics, and quality standards
• Provide coaching and mentoring to foster engagement and a high-performance culture
• Monitor and analyze call resolution metrics to enhance the customer experience and identify training needs

Required qualifications

• At least 2 years of experience in a call center and customer service role
• Demonstrated leadership and motivational skills
• Working knowledge of call center concepts and practices
• Knowledge of cable and telecommunications products and services
• Experience with AMDOCS is strongly preferred