Job is Expired
Location: Arkansas, Michigan, Minnesota, Missouri, Montana, Nebraska, New Mexico, South Carolina, Tennessee, Texas
Compensation: Hourly
Staff Reviewed: Tue, Jun 09, 2020
Job Summary
An accounts receivable management solution provider needs applicants for an opening for a Remote Contact Center Team Supervisor.
Individual must be able to fulfill the following responsibilities:
- Manage metrics, performance criteria, policies and procedures to continuously improve call center
- Develop and maintain strategy on ensuring customer satisfaction on all customer interactions
- Provide team motivation and development to drive the desired results in a fully virtual environment
Must meet the following requirements for consideration:
- College degree preferred or High School diploma with equivalent work experience
- Exceptional interpersonal & communication skills
- Strong supervisory experience including staff development
- Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
- Demonstrated ability to drive performance through the actions of others
- Possess effective conflict resolution skills (both customer and agent conflict)
