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Remote Contact Center Technology Solutions Senior Account Manager

Job is Expired
Location: Northeast
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 17, 2019
Job Category: Account Management
Employer Type: Employer
Career Level: Experienced

Job Summary

is filling a position for a Remote Contact Center Technology Solutions Senior Account Manager.

Core Responsibilities Include:

  • Providing trending analysis of change service requests
  • Ensuring client satisfaction by providing successful client support and service delivery experience
  • Assisting with annual renewal quoting, revenue forecasting, etc.

Required Skills:

  • 4+ years technical operations management experience
  • 4+ years external client management experience
  • Strong consultative approach and client relationship management capabilities
  • Demonstrated ability to mentor or direct technical support teams
  • Experience delivering premise or cloud contact center technologies

COMPLETE JOB DESCRIPTION

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