Remote Content Research Manager

Job Summary

Leading a high-volume remote call center, the full-time Remote Content Research Manager will oversee the development and maintenance of customer support content while managing a team of Content Research Analysts to ensure accurate and accessible information.

Key responsibilities

• Lead the research, development, organization, and maintenance of knowledge base content
• Supervise Content Research Analysts and assign daily work activities
• Analyze customer trends and recommend improvements to content, workflows, and business processes

Required qualifications

• Bachelor's degree from an accredited institution
• Minimum six (6) years of experience in knowledge management, content development, or customer support
• Experience with CRM and knowledge management platforms preferred
• Excellent leadership and stakeholder management skills
• Must meet security eligibility requirements