Job Summary
A healthcare provider is in need of a Remote Continuous Improvement and Program Management Director.
Core Responsibilities of this position include:
- Identifying opportunities to improve customer experience
- Establishing best-in-class policies and processes
- Building project management capability
Must meet the following requirements for consideration:
- Six sigma and/or TPS (Toyota Production System) experience
- 10+ years of experience in mapping of various levels of processes, building SOPs and utilization of appropriate methodologies
- Experience in a multi-national customer service environment