Job Summary

A benefits management solutions provider is filling a position for a Remote Contractor Customer Success Specialist.

Core Responsibilities Include:

• Developing high-trust relationships with company's customers
• Responding to and resolving customer inquiries in a timely and professional manner
• Triaging system issues, collaborating internally to ensure items are resolved with the highest quality

Applicants must meet the following qualifications:

• Functional domain expertise with EDI, HRIS and/or connected systems
• Proven background of successful management of issue and escalation management
• Proven ability to lead effective meetings and drive and influence outcomes
• Proficiency with Microsoft office products, especially excel