Remote Corporate Guest Services Senior Manager in Chicago

Location: Illinois

Compensation: Salary

Staff Reviewed: Sat, Jul 10, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A real estate company has an open position for a Remote Corporate Guest Services Senior Manager in Chicago.

Core Responsibilities of this position include:

  • Managing a remote team to ensure they are consistently meeting SLAs and quality metrics
  • Partnering with Enterprise Sales, Inbound Sales, and Marketing to understand the needs of incoming corporate guests
  • Serve as an escalation point for complex or urgent issues, and identifying and drive process improvements for better customer experience

Qualifications for this position include:

  • Minimum Bachelor’s degree
  • 7+ years experience in a customer service role, ideally in corporate housing or real estate
  • 5+ years leading a team to meet KPIs in a service environment
  • Strong prioritization and organization skills and the ability to multi-task competing priorities
  • Core working hours of 10 am to 7 pm PST with the flexibility to work regular weekends

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