Job Summary
A real estate company has an open position for a Remote Corporate Guest Services Senior Manager in Chicago.
Core Responsibilities of this position include:
- Managing a remote team to ensure they are consistently meeting SLAs and quality metrics
- Partnering with Enterprise Sales, Inbound Sales, and Marketing to understand the needs of incoming corporate guests
- Serve as an escalation point for complex or urgent issues, and identifying and drive process improvements for better customer experience
Qualifications for this position include:
- Minimum Bachelor’s degree
- 7+ years experience in a customer service role, ideally in corporate housing or real estate
- 5+ years leading a team to meet KPIs in a service environment
- Strong prioritization and organization skills and the ability to multi-task competing priorities
- Core working hours of 10 am to 7 pm PST with the flexibility to work regular weekends
