Remote COVID-19 Call Center Quality Assurance Analyst

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 14, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company that provides critical health and human services programs to state, federal, and local governments is searching for a person to fill their position for a Remote COVID-19 Call Center Quality Assurance Analyst.

Individual must be able to fulfill the following responsibilities:

  • Providing feedback on call monitoring results
  • Conducting call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards
  • Evaluating recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker

Required Skills:

  • High School diploma or equivalent with 1-3 years of experience
  • Training or education in area of specialization
  • U.S. Citizenship
  • Working knowledge of Microsoft Office and ability to learn and utilize software applications
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to work as a team member, as well as independently

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