Job Summary
A company that provides critical health and human services programs to state, federal, and local governments is searching for a person to fill their position for a Remote COVID-19 Call Center Quality Assurance Analyst.
Individual must be able to fulfill the following responsibilities:
- Providing feedback on call monitoring results
- Conducting call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards
- Evaluating recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker
Required Skills:
- High School diploma or equivalent with 1-3 years of experience
- Training or education in area of specialization
- U.S. Citizenship
- Working knowledge of Microsoft Office and ability to learn and utilize software applications
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to work as a team member, as well as independently
