Job Summary
A health care company needs applicants for an opening for a Remote Credit Union Operations Analyst in Vernon Hills.
Core Responsibilities Include:
- Identifying and implementing Salesforce best practices
- Consolidating, prioritizing and streamlining project requirements and cross functional roadmaps
- Balancing business needs versus technical and operational constraints
Must meet the following requirements for consideration:
- 2+ years of experience with Salesforce Service Cloud administration
- Strong understanding of contact center tools
- Experience working with workflows and triggers to automate tasks
- Strong business analysis and functional experience
- A willingness to dive deep, experiment rapidly, and get things done
- Excellent in process improvement, user impact, user stories and root cause analysis