Remote Credits and Refunds Associate

Job Summary

Managing credit balances and issuing refunds, the full-time Remote Credits and Refunds Associate will utilize expertise in payment entry and cash management workflows while working remotely with occasional office visits for meetings or training.

Key responsibilities

• Manage credit balances and process refunds for customers
• Perform manual and electronic payment entry, deposit verification, and reconciliation
• Investigate variances and oversee reimbursement and cash management workflows

Required qualifications

• Minimum of two years of medical or healthcare-related payment entry experience
• Knowledge of medical claims submission, denial investigation, and insurance terminology
• Ability to read and interpret Explanation of Benefits (EOB) documents
• Strong computer skills, including proficiency in Excel and Office tools
• Understanding of confidentiality compliance with federal, state, and company regulations