Remote Critical Escalations and Intake Manager

Job Summary

A software company is in need of a Remote Critical Escalations and Intake Manager.

Core Responsibilities of this position include:

• Developing intake processes that determine how we route and prioritize project requests
• Managing customer account escalations and coordinating resolution efforts
• Ensuring customer escalations are resolved within agreed upon timelines

Position Requirements Include:

• 5+ years of experience in operations/escalations in a customer-facing environment
• Unfazed by constant change, growth, and fast pace
• A collaborative, open attitude and a history of working in global cross-functional teams
• Excellent oral and written communications skills
• Excellent executive communication and interpersonal skills
• Outstanding project management and time management skills