Job Summary
A software development company needs applicants for an opening for a Remote Critical Response Director.
Core Responsibilities Include:
- Building and managing effective, scalable escalation paths
- Leading escalations for our strategic at-risk customers
- Developing and maintaining strong operational excellence within your own work
Skills and Requirements Include:
- Experience de-escalating complex, sensitive situations successfully
- 8+ years of professional experience in an Enterprise-level customer-facing role
- Proven track record of building trust and communicating with a wide variety of stakeholders
- Diplomacy, tact, and poise under pressure
