Job Summary
A portfolio assistant for cryptocurrency is seeking a Telecommute Customer Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Spend the majority of your time interacting with users by email, chat, and occasionally by phone
- Improve our help content, knowledge center and contribute to our online community
- Channel the voice of users to the rest of the company to improve our product
Applicants must meet the following qualifications:
- Enjoy writing
- Are passionate about cryptocurrency
- Like explaining complex topics to people in a simple way
- Can empathize with users and quickly grasp the issues they’re facing
- Love constantly learning about a technical product, even when it’s a little out of your depth
- Thrive in an early-stage startup environment with less stability and more ambiguity
