Job Summary

A provider of online file sharing services is filling a position for a Remote Customer Advocacy Program Manager.

Candidates will be responsible for the following:

• Building program roadmaps and managing deliverables of multiple work streams
• Supporting the execution of industry best practices
• Collecting and synthesizing customer data to understand root causes of pain points

Qualifications Include:

• 2 years experience of program delivery within a customer focused function
• Experience with formation, management, and/or improvements of customer related data
• Experience and familiarity with CX related concepts and terms
• Tested program management skills and ability to keep multiple stakeholders aligned
• Experience with tying customer experience metrics to business outcomes
• Experience with VOC tools or technologies