Remote Customer Advocate

Job Summary

A company is looking for a Remote Customer Advocate.

Key Responsibilities

• Handle 50-70 daily interactions supporting members with healthcare coordination, medications, appointments, and benefits
• Document accurately while engaging in real-time conversations and navigate multiple systems confidently
• Maintain a high level of professionalism and empathy in a fast-paced environment

Required Qualifications

• High school diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive issues, preferably in a remote setting
• Strong working knowledge of Microsoft Word, Excel, Outlook, and Teams
• Ability to multitask across systems while maintaining accuracy
• Experience in high-volume call environments or healthcare/insurance exposure is helpful