Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time hourly position focused on assisting members with healthcare inquiries, medications, appointments, and benefits while working 100% remotely.

Key Responsibilities

• Assist members with navigating healthcare questions and benefits
• Handle 50-70 customer interactions daily with empathy and technical skill
• Document interactions accurately and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a structured schedule between 8:00 AM and 8:00 PM