Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time hourly position focused on assisting members with healthcare inquiries, medications, appointments, and benefits while working remotely.

Key Responsibilities

• Assist members with healthcare-related questions and navigate their benefits
• Handle 50-70 customer interactions daily with a balance of empathy and technical skill
• Document interactions accurately and maintain compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus