Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with navigating healthcare questions and benefits
• Handle a high volume of customer interactions with empathy and precision
• Maintain accurate documentation and system navigation

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus