Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position focused on assisting members with healthcare inquiries and benefits while working in a structured, remote environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day with a balance of empathy and technical skill
• Ensure accurate documentation and compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus