Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions per day in a structured remote environment.

Key Responsibilities

• Assist members with healthcare questions and navigate their benefits
• Manage a high volume of customer interactions daily with empathy and precision
• Document interactions accurately and maintain compliance with processes

Required Qualifications

• High School Diploma; Associate degree preferred
• Experience with complex customer interactions
• Proficient in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability to work between 8:00 AM and 8:00 PM EST