Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position focused on assisting members with healthcare inquiries, managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle a high volume of customer interactions while maintaining empathy and precision
• Document interactions accurately and navigate multiple systems effectively

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus