Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position that involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions per day in a structured remote environment.

Key Responsibilities

• Assist members with navigating healthcare questions and benefits
• Handle 50-70 customer interactions daily with empathy and precision
• Maintain accurate documentation and ensure process compliance

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus