Remote Customer Advocate

Job Summary

Remote Customer Advocate, who will work full-time in a 100% remote position, assisting members with healthcare inquiries and managing 50-70 interactions daily while ensuring compliance and documentation accuracy.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day, balancing empathy with technical skills
• Maintain accurate documentation and ensure process compliance in a structured environment

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for paid training and flexible hours between 8:00 AM and 8:00 PM