Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position focused on assisting members with healthcare inquiries, medications, and benefits in a structured, remote environment.

Key Responsibilities

• Assist members with healthcare questions and navigate benefits
• Handle 50-70 customer interactions daily with empathy and accuracy
• Ensure compliance and consistency in processes while documenting interactions

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams)
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus