Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time remote position focused on assisting members with healthcare inquiries, managing 50-70 interactions daily while ensuring accurate documentation and system navigation.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day with empathy and technical skill
• Maintain accurate documentation and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a permanent schedule between 8:00 AM and 8:00 PM