Remote Customer Advocate

Job Summary

Remote Customer Advocate, who will work full-time in a 100% remote position assisting members with healthcare inquiries, managing 50-70 interactions per day, while earning an hourly wage.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Navigate multiple systems and document interactions accurately
• Maintain compliance and consistency in processes while providing empathetic support

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus