Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time hourly position, assists members with healthcare inquiries and benefits while managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day with a balance of empathy and technical skill
• Ensure accurate documentation and compliance in a fast-paced environment

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability to work between 8:00 AM and 8:00 PM