Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries and managing a high volume of interactions while working remotely.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day with empathy and technical skill
• Maintain accurate documentation and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus