Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare questions, medications, appointments, and benefits while managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with healthcare inquiries and navigate benefits
• Handle 50-70 customer interactions per day with empathy and precision
• Maintain accurate documentation and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex customer interactions
• Proficiency in Microsoft Office applications
• Ability to navigate multiple systems simultaneously
• Availability for a structured schedule between 8:00 AM and 8:00 PM