Remote Customer Advocate

Job Summary

Remote Customer Advocate, who will manage member interactions in a full-time, remote position, focusing on healthcare coordination and benefit inquiries while utilizing multiple web-based platforms.

Key Responsibilities

• Manage 50-70 member interactions daily regarding healthcare coordination and benefit inquiries
• Document interactions accurately across multiple systems in real-time
• Utilize Microsoft Office applications and navigate various web-based platforms effectively

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Clear, professional written and verbal communication