Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, and benefits while managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with healthcare questions and navigate benefits
• Document interactions accurately and maintain compliance
• Utilize multiple systems efficiently to support customer needs

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus