Remote Customer Advocate

Job Summary

Remote Customer Advocate, who will work full-time in a 100% remote position assisting members with healthcare inquiries, managing 50-70 interactions daily.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Navigate multiple systems and maintain accurate documentation
• Provide empathetic support while ensuring compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high volume environments is a plus