Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily in a structured, remote environment.

Key Responsibilities

• Assist members with healthcare questions and benefits navigation
• Handle 50-70 customer interactions per day with empathy and precision
• Maintain accurate documentation and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex customer interactions
• Proficiency in Microsoft Office applications
• Ability to navigate multiple systems simultaneously
• Dependable and committed to long-term employment