Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily in a structured, remote environment.

Key Responsibilities

• Assist members with healthcare questions and navigate their benefits
• Handle a high volume of customer interactions with empathy and precision
• Document interactions accurately and ensure compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex customer interactions
• Proficiency in Microsoft Office applications
• Ability to navigate multiple systems simultaneously
• Availability for a structured training schedule and flexible hours