Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries and managing 50-70 interactions daily in a structured, remote environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Navigate real-time systems and ensure accurate documentation
• Maintain process consistency and compliance while handling customer interactions

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus