Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position that involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily.

Key Responsibilities

• Assist members with healthcare questions and navigate their benefits
• Handle a high volume of customer interactions with empathy and precision
• Document interactions accurately and maintain compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus